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Frequently Asked Questions
Below is a list of FAQ's relating to Counseling & Therapy.
Select a box below to reveal the answer to the question.
You can expect to feel comfortable the first session. Our number one goal is to establish that connection in which you feel completely comfortable working with us. This provides the optimum environment for us to begin helping you be your best self.
Insurance may or may not be the best option for you. It’s best to call us and talk about the situation openly so we can derive the best solution possible for you. A few talking points worth considering are.
- Insurance providers will require we submit diagnoses to them regarding our sessions. This information stays on your file for life. Personally we do not like the invasion of privacy insurance companies request.
- Insurance will drive the treatment plan which may not always be the best option for your needs. After all, we are all different and it’s not uncommon for us to need specialized treatment. Quality and the effectiveness of case is our number one concern.
- Insurance may raise your premiums, which will cost you more in the long run. If you are concerned about cost, we can find a solution that works for you.
We are here to help, the last thing we want to do is take away from that. Give us a call at (214) 494-0737 to find the best solution for you.
We do offer Telehealth. Since it has been so effective and convenient for our clients. We only offer telehealth services going forward. In addition, we have been able to cut our rates and pass those office space savings on to our cients.
Northstar Counseling offers a 24 hour cancellation policy. As long as you cancel your appointment at least 24 hours prior to your appointment there is no fee guaranteed. Inside of 24 hours, cancellations are on a case by case basis of whether or not there is a fee associated with it.
Northstar Counseling Services are in high demand. We usually can schedule new patients inside of a week. We try to leave a few time slots open for emergencies and new patients. Give us a call at (214) 494-0737 or schedule a time directly via this portal and let us know your circumstances, we will work on scheduling you in.
Our professionals at Northstar Counseling are licensed and credentialed therapists. All therapists are certified by their state’s board to provide services. Telehealth has been very effective for our clients. The technology seems to be getting better every day with more interactive and accurate software. In certain cases, telehealth may not be as capable of substituting for traditional face-to-face therapy sessions. This is usually dependent on an individuals situation such as court orders or prescription fulfillment. Our professionals can help work with your primary care givers if you so choose in order to help fulfill those needs.
We have teamed up with a private yet very secure video service similar to that of Messenger or Skype where you can talk to your counselor face to face. This software, unlike the services above provides an end to end encryption only accessible by you and your provider in real time. This means that now where outside of those two connnections can your conference be accessed. Our software can not be recorded. If you wish to have your sessions recorded, you will have to do so from your end externally. You can of course request a copy of your sessions notes at any time however.
This really depends on the individual and diagnoses. As you know, each individual will vary in their needs and respective treatment. Some will feel much better after just a few sessions. Others may need to stick to a continued program. This is completely up to you.
We are totally obsessed with your privacy! Our state of the art technology and infrastructure ensures your data is always protected and secure. This is also one of the many reasons we do not bill insurance. They require we disclose your life and session history along with a diagnosis. Not only is that a dangerous road for treatment, it can be a very unsecure situation for you with employment and otherwise. We find it best that our sessions remain 100% confidential between client and therapist. Beyond that, it is 100% up to you whether or not you want to disclose anything to anyone else.
You can remain anonymous to us if you wish. You may choose a nick name or alias you wish us to call you by. When you decide to start the counseling process, we will ask you for emergency contact information. We will keep that safe in the system under your anonymous alias. Only if your counselor believes you may be at a great harm to yourself or someone else will they use that emergency contact to check on your well being.